Animal Return

All animal shipments are shipped Fed Ex Priority overnight directly to your door. We will call you with a price for shipping as it varies on location, Charges include $.99 for any heat or cold packs needed. Oversize or overweight animals (multiple animals, large snakes, tortoises, lizards will require additional shipping charges which will be quoted by phone or email and added to your bill.

Live arrival can only be guaranteed when temps. in route are between 45-90 degrees. Recipient must be available to accept the package directly from the driver. All live animal shipments must be signed for by an adult at time of delivery.

If the package is delayed by the carrier, our guarantee still applies! If package is not delivered on the first attempt, this guarantee is voided. Package is not guaranteed if shipment is delayed by a FedEx National Service Disruption. This rare but catastrophic disruption is usually caused by extreme weather conditions such as hurricanes and blizzards.