Terms of Service
Jungle Bob’s Reptile World On line store Policies
Important: Due to the high volume of business in our Brick and Mortar and Online Store, some animals and products may not be in stock at the time of your purchase. You will be notified within 24 hours if there are any issues with your order. Please ensure you have the best contact phone number and e-mail address, so we can quickly contact you if needed.
SHIPPING LIVE ANIMALS
You must be 18 years or older to purchase Live Animals with Jungle Bob's Reptile World. Unfortunately Jungle Bob's Reptile World can only ship to the U.S. at this time. When you place an animal order online, someone will contact you via phone or email within 24 hours to schedule a shipping day with you to receive your animal box. We do not guarantee animals that are not signed for on the first delivery attempt!!!. You must be there and sign for your animal delivery.
Orders placed Monday thru Thursday via NEXT DAY AIR.
We ship reptiles Monday through Thursday. We do not ship Friday, Saturday or Sunday. Merchandise and live reptiles will have separate shipping charges.
We can use Delta Dash same day delivery airport to airport upon request. Buyer is responsible for following all Local, State or Federal Laws.
All animal shipments are shipped Fed Ex Priority overnight directly to your door. We will call you with a price for shipping as it varies on location, Charges include $.99 for any heat or cold packs needed. Oversize or overweight animals (multiple animals, large snakes, tortoises, lizards will require additional shipping charges which will be quoted by phone or email and added to your bill.
Live arrival can only be guaranteed when temps. in route are between 45-90 degrees. Recipient must be available to accept the package directly from the driver. All live animal shipments must be signed for by an adult at time of delivery.
If the package is delayed by the carrier, our guarantee still applies! If package is not delivered on the first attempt, this guarantee is voided. Package is not guaranteed if shipment is delayed by a FedEx National Service Disruption. This rare but catastrophic disruption is usually caused by extreme weather conditions such as hurricanes and blizzards.
Photos & Requests
The animals pictured on our website may or may not be the actual animal available. The photos do represent the species and quality of the animals we ship. If you are interested in seeing more pictures of any animal for sale, you can CONTACT US HERE.
Live Animal Guarantee Policy
Jungle Bob’s Reptile World guarantees our animals to be alive, healthy and to your satisfaction upon arrival and for 3 days after arrival (amphibians, invertebrates and chameleons are guaranteed for live arrival only). Notification of dissatisfaction must be made within 24 hours via email or phone. If you have any questions or concerns, please contact us immediately.
Internal issues on imported animals are not included under our guarantee; it is an outward health guarantee only on imported animals. Please be aware of what you are purchasing. Captive bred animals are marked c.b.
Claims for dead arrival must be reported within four (4) hours of the recorded delivery time.
Keeping a live animal is a responsibility and Jungle Bobs Reptile World will answer any questions pertaining to their care via email or phone. Our guarantee is void if you do not have the proper environment to house the animal in. We love our animals so please ask!! Email is clear, simple and efficient. firstname.lastname@example.org