Jungle Bob Enterprises Inc (JBE)
Jungle Bob’s Reptile World Division (JBRW)
LIVE ANIMAL SHIPPING POLICY
-Due to the high volume of business in our Brick and Mortar and Online Store, some animals may not be in stock at the time of your purchase. You will be notified within 24 hours if there are any issues with your order. Please ensure you include the best contact phone number and e-mail address to reach you with your order.
-You must be 18 years or older to purchase Live Animals from Jungle Bob's Reptile World. We only ship to destinations in the USA.
-When you place an animal order online, we may call you with a different price for shipping charges as they vary based on the destination.
-Charges may include $.99 for any heat or cold packs needed.
-We will also coordinate a shipping date and arrival time via phone or email within 24 hours.
-Internal issues on imported animals are not included under our guarantee; it is an outward health guarantee only on imported animals. Please be aware of what you are purchasing. Captive bred animals are usually marked "CB"
-We are NOT responsible for lost/stolen packages. If package is lost or stolen, alert us immediately and we will open a case with the shipper. And if we are reimbursed, we will issue a refund.
-We ship animals Monday through Thursday via FED EX PRIORITY OVERNIGHT We do not ship Friday, Saturday or Sunday. Merchandise and live reptiles will have separate shipping charges.
- No live arrival guarantee on Amphibians, Invertebrates, or Chameleons (Due to their fragile nature)
-Buyer is responsible for understanding and following all Local, State or Federal Laws.
-We cannot send to a P.O. Box.
- Any Turtles or Tortoises under 4" in length are sold for EDUCATIONAL or SCIENTIFIC purposes only!
-Live arrival guaranteed on Most animals (EXCEPTIONS: AMPHIBIANS, CHAMELEONS, and INVERTEBRATES)
-The buyer must be present to receive the package on the first delivery attempt or all guarantees are void
-If your shipment arrives deceased, is visibly unhealthy or is damaged in any way upon arrival the customer must notify Jungle Bob’s of the deceased or unhealthy animal with pictures of the animal and packaging immediately (within 30 minutes) upon receiving the animal(s). The arrival time will be determined by the tracking information FedEx provides online of the delivery.
-Live and visibly healthy arrival is only guaranteed when shipping temperatures at both ends are between 40° – 89°F for home delivery and 26F° – 99F° for having the animal shipped to a FedEx Ship Center for pick up. We will still guarantee the animal if you opt to have the package held at a FedEx Ship Center for pick up however the animal must be picked up within 3 hours of arrival at the FedEx Ship Center or all guarantees are void. Otherwise, we can hold the animal(s) at our facility until temperatures are safe for shipping
-We are not responsible for carrier delays or mishandling resulting in DOA animals
-Jungle Bob’s does our best to sex your animal using our experience but we cannot guarantee the sex on any animal unless specifically stated by us.
-Jungle Bob’s has the right to void live guarantee at our discretion if we believe the animal was improperly cared for or mishandled. We are always available to explain and walk you through how to properly set up, care for, and handle your animal.
-Jungle Bob’s Reptile World is not responsible for any veterinary expenses or costs incurred by the buyer for any animal. If you take any animal to a veterinarian, you do so entirely at your own expense.
-Jungle Bob’s Reptile World is NOT responsible for the return shipping cost if a customer decides to return the animal. And if agreed upon, refund will be given only after the animal returns in healthy condition.
LIVE FEEDER SHIPPING POLICY:
-We strongly recommend requesting your package be held at the post office for pickup. Especially in hotter summer months and colder winter months.
-Live and visibly healthy arrival is only guaranteed when shipping temperatures at both ends are between 40° – 89°F for home delivery and 26F° – 99F° for having the order held at the facility for pick up.
-If feeders arrive dead please take a photo or 2 and/or short video for proof. We need to be notified by the end of that same at at the latest. (we will see when package is delivered via tracking info)
-If your package is delayed or mishandled by the carrier, all guarantees are void. We will open a case with the carrier and if we are reimbursed, we will refund your order.
-Live feeders are only shipped Monday through Thursday to avoid any delays over the weekend.