Live Animals Shipment Policy and Terms

LIVE ANIMAL SHIPPING POLICY / TERMS

By purchasing an animal from Jungle Bob's Reptile World, you are acknowledging and agreeing to the following terms and conditions:

We will contact you via email after you place your order to arrange a shipping date.
Live animals do not always ship on the day they are purchased.
We will not ship any live animals until we have confirmed the shipping date with you.
Live animals are shipped Monday, Tuesday, or Wednesday ONLY.
All live animal orders are shipped via FedEx Priority Overnight.
We never ship live animals on Thursday, Friday, Saturday, or Sunday.

Live arrival is only guaranteed when:
- Temperatures at both the origin and destination are between 40°F and 90°F, and
- The package is shipped to a FedEx Ship Center and held for pickup.
The package must be picked up within 3 hours of arrival at the FedEx Ship Center or all guarantees are void.
The package must be picked up by the person whose name is on the shipping label. A valid photo ID is required.
You will be provided with tracking information so you can monitor your shipment.
If you need assistance finding a FedEx location, please ask and we will find it for you.
If temperatures are outside the safe range, we can hold the animal(s) at our facility until it is safe to ship. This hold is not indefinite; boarding charges may apply.

If the package is not held for pickup at FedEx, the buyer must be present to receive the package on the first delivery attempt.
You will be provided tracking information so you can be aware of the delivery time.
There is an additional $10 fee (FedEx fee for Direct Signature) for shipments not held for pickup at FedEx. This option also VOIDS ALL HEALTH GUARANTEES. We highly recommend picking up at FedEx.

We do our best to keep our website and inventory updated, but due to the high volume of business in our brick-and-mortar store and online sales, some animals may not be in stock at the time of your purchase.
You will be notified within 24 hours if there are any issues with your order.
Please ensure you include your best contact phone number (text is fine) and email address when placing your order.

If requested, and the animal is paid in full, we will hold an animal for up to 2 weeks free of charge.
After 2 weeks, a boarding fee of $5 per night will be charged.

Jungle Bob's is NOT responsible for any bites, scratches, stings, or any other injury inflicted upon any person or other animal by the animals purchased.
You must be 18 years or older to purchase live animals from Jungle Bob's Reptile World.
The buyer is responsible for understanding and following all local, state, and federal laws.

Our shipping calculator is not perfect. After you place an order for an animal online, we may contact you with an adjusted shipping price if the difference is significant.
Shipping box and cold/heat pack fees are included in the shipping price.
Shipping costs are not refundable under any circumstances, unless we are reimbursed by the shipping company.

We are NOT responsible for lost or stolen packages or any delays caused by the shipping company.
If a package is delayed, lost, or stolen, notify us immediately. We will open a case with the shipper, and if we are reimbursed, we will issue a refund.

Turtles & Tortoises Notice

Any turtles or tortoises under 4" in length are sold for EDUCATIONAL or SCIENTIFIC purposes only.

If your shipment arrives deceased, visibly unhealthy, or damaged in any way, you must:

Notify Jungle Bob’s immediately (within 30 minutes of receiving the animal), and
Email info@junglebob.com with pictures/video of the animal and the packaging.

The arrival time will be determined by the FedEx tracking information.
If all live arrival guarantee conditions were met, it will be at the sole discretion of Jungle Bob's Reptile World to issue either:

We are not responsible for carrier delays or mishandling resulting in DOA animals. This will void any live arrival guarantees.

We do our best to accurately determine the gender of your animal, but this is not guaranteed unless explicitly stated by us.

Jungle Bob’s has the right to void the live guarantee at our discretion if we believe the animal was improperly cared for or mishandled after arrival.
We are always available to explain and walk you through how to properly set up, care for, and handle your animal.
Jungle Bob’s Reptile World is not responsible for any veterinary expenses or costs incurred by the buyer for any animal. If you take any animal to a veterinarian, you do so entirely at your own expense.

Jungle Bob’s Reptile World is NOT responsible for return shipping costs if a customer decides to return an animal.
If a return is agreed upon, a refund will only be issued after the animal is returned in healthy condition.

Any animal labeled as “adoption” or “imperfect” comes with ZERO guarantees.
Jungle Bob's is NOT liable for any medical expenses incurred by purchasing one of these animals.
These animals are typically rescues or surrenders received in less-than-perfect condition.

Issues can range from malnutrition to Metabolic Bone Disease and other problems caused by improper care or abuse.

This is not a profitable service; our goal is simply to help place these animals into loving homes that will care for them properly.

IF YOU HAVE ANY QUESTIONS PLEASE REACH OUT AND ASK!

Last Updated 8/5/26

Jungle Bob Enterprises Inc (JBE)

Jungle Bob’s Reptile World Division (JBRW)