Jungle Bob Enterprises, Inc. (JBE)
Jungle Bob Reptile Division
All product returns must be pre-approved and sent back to JBE warehouse at customer expense within 15 business days from the original shipment date.
If product is damaged or defective customer must contact JBE by email at firstname.lastname@example.org within 24 hours after receiving your order. Photos of any damaged items must be included.
JBE is not responsible for any return freight/shipping charges on any product for any reason.
Refunds are determined by JBE upon inspection of the returned product(s).
Any product received by customer damaged or defective will receive a full refund provided JBE has been contacted within the terms of our policy stated herein.
Any product returned by customer not in original packaging or not in sell-able condition may not be eligible for full refund. All refund decisions are made by JBE management.
HOW TO RETURN YOUR PRODUCT
Please contact us at 631.737.6474 to receive an RMA# before returning your products.
Place RMA# on top of box being returned, above the return address.
Please carefully package the item(s) for return shipment as we are not responsible for breakage during transit back to us.
You may want insure your return with your shipper for the full amount of the purchase as you are fully responsible for making any claim to the shipper on return shipments!
Returns are to be shipped to the following address:
Jungle Bob Enterprises, Inc.
984 Middle Country Rd.
Selden, NY 11784