LIVE FEEDER SHIPPING POLICY:
-We strongly recommend requesting your package be held at the post office for pickup. Especially in hotter summer months and colder winter months.
-Live and visibly healthy arrival is only guaranteed when shipping temperatures at both ends are between 40° – 89°F for home delivery and 26F° – 99F° for having the order held at the facility for pick up.
-If feeders arrive dead please take a photo or 2 and/or short video as soon as you receive it (we will see when package is delivered via tracking info)
-If your package is delayed or mishandled by the carrier, all guarantees are void. We will open a case with the carrier and if we are reimbursed, we will refund your order.
-Live feeders are only shipped Monday through Thursday to avoid any delays over the weekend.
-Someone must be home to receive the order, or guarantees are void
Monday Shipment- MUST ORDER BY SUNDAY by 2 pm est.
Thursday Shipment- MUST ORDER WEDNESDAY by 8 pm est.
Contact us with any shipping questions or concerns BEFORE ordering!