LIVE FEEDER SHIPPING POLICY:
-We strongly recommend requesting your package be held at the post office for pickup. Especially in hotter summer months and colder winter months.
-Live and visibly healthy arrival is only guaranteed when shipping temperatures at both ends are between 35° – 90°F.
-Live arrival guarantee only. We cannot cover any losses you may experience after they arrive.
-If feeders arrive dead please take a photo or 2 and/or short video for proof ASAP. We need to be notified by the end of that same day at the latest. (we will see when package is delivered via tracking info.)
-If your package is delayed or mishandled by the carrier, all guarantees are void. We will open a case with the carrier and if we are reimbursed, we will refund your order.
-Live feeders are only shipped Monday through Thursday to avoid any delays over the weekend.