7‑Day Health Guarantee – Captive Bred Animals

We guarantee the life and outward health of our captive bred reptiles and amphibians for 7 days from the time of delivery/purchase, provided all conditions below are met. To qualify for this guarantee, you must purchase or show proof of Proper enclosure size for the animal as well as:

• Thermometers and/or temperature gauges

• Hygrometers or humidity gauges

• Proper Lighting and heating elements. 

• Substrate and climbing/hiding ornaments and decorations
  
  

Contact us within the 7‑day period, and email clear photos of the complete enclosure.

We reserve the right, at our sole discretion, to determine whether an enclosure meets acceptable husbandry standards based on the photos and information you provide.

Gender of an animal is in no way guaranteed unless explicitly stated by the seller.

Animals are guaranteed free of external parasites at the time of shipment. Our guarantee is an outward health guarantee only. Internal parasites or internal health issues are not covered under this guarantee.

Health Guarantee – Field Collected / Imported / Farm Raised / Wild Caught

• Live & Healthy Arrival Guarantee Only for field collected, imported, farm raised, and wild caught reptiles and amphibians:
  
  

• We provide a live and visibly healthy arrival guarantee only.

• We cannot offer any health guarantee beyond arrival for these animals.
  
  

• Wild caught and field collected animals may have minor cosmetic imperfections. We evaluate these animals individually and determine if and when they are suitable for sale. These minor issues should not affect the health of the animal if cared for properly and are not covered under any guarantee or return policy, such as:
  
  

• Small scars

• Missing or damaged scales or digits or tails

• Nose rub

• Minor underweight